All order information can be found by logging into your account and clicking ‘Order History’. If you haven’t set up an account yet, be sure to do so with the email you provided at checkout.

Create your account here.

All order information can be found by logging into your account and clicking 'Order History’. If you haven’t set up an account yet, be sure to do so with the email you provided at checkout.

If you need to make a cancellation or adjustment and your order has not yet been fulfilled, please contact us at Support@shopluxxy.com Once your item is in transit, we are unable to make any changes and you can visit our returns portal to make a return once you receive your order.

Please email us at Support@shopluxxy.com and we can try to accommodate the change before the order is shipped. Once the order is shipped, we are unable to change the address

Our estimated processing time before an order ship is 1-2 days, excluding weekends and/or holidays. Express shipping requires the same processing time.

Once your order is processed and ready for shipment, a shipping confirmation email will be sent with the tracking information. Please allow up to 24-48 hours for tracking information to be updated.

Standard Shipping: 3-5 Business Days via USPS once processed.

Priority 1-2 Business Days USPS: Calculated at checkout.

Sales tax will be collected on every order where applicable.

All of our jewelry is inspected before packing and shipment, however if for some reason an item is missing or arrives damaged, please contact us within 48 hours of order delivery at Support@shopluxxy.com.  For damaged items, a photograph may be required. 

Only one discount code may be used per order. 

We accept the following payment providers: American Express, Visa, MasterCard, Discover, ShopPay, Paypal, Apple Pay, Google Pay

All of our jewelry is made with the following materials: Gold Plated Sterling Silver, Gold Plated brass, Rhodium Plated Sterling Silver, and Rhodium Plated Brass. Our stones are simulated diamonds, made from the highest grade of cubic zirconia. Our jewelry is nickel and lead free. All materials used for each design are listed under the description section of the product's page.

*Please Note: Every person's skin produces their own unique natural oils which can react differently to certain metals and plating. We are not responsible for any reaction you and your skin may have to our products.

To ensure the longevity of your new jewelry, please remove them before sleeping, exercising and showering. Avoid contact with any liquids and/or chemicals such as perfume, hairspray, makeup, lotions, oils, sunscreen, chlorine, salt water, jewelry cleaner etc. Your jewelry should always be the last thing you put on and the first thing you take off. We recommend gently wiping down your jewelry with a soft cloth when needed. A free soft cloth is included with every Luxxy purchase. Every person's skin produces their own unique natural oils which can react differently to certain metals and plating. 

Luxxy is not responsible for any reaction you may have to our products.  Additionally, heavy wear will impact how your jewelry appears over time.  Gold plated jewelry will naturally fade over time. There is no way to reverse this process. Luxxy is not responsible for natural wear and tear. We stand by our products and our quality. Lastly, we recommend storing jewelry in a storage box, pouch, or zipped bag to avoid scratches. Store gold and silver jewelry separately. Be sure to keep jewelry in a cool, dry environment.

All of our rings are US womens sizes. To find your ring size, view our Ring Size Guide page and download our PDF printable Ring Size Guide. 

Please visit our Refund & Returns Page for full details.

We are happy to accept returns for eligible items within 30 days for a full refund and within 45 days for store credit/exchange from the delivery date. Shipping and Route Package Protection fees are non-refundable

Please note, once you have submitted your return request, you have 7 days to ship back your item(s).

Merchandise must be returned unused, with tags, and in the original packaging.

A $5.99 fee will be deducted from your refund unless you are exchanging or returning for store credit.

Returns are processed within 7 - 10 business days from the time we receive it in our warehouse. Once processed, you will receive an email from Luxxy with confirmation of your refund to your original form of payment. Please note, shipping and Route Package Protection fees are non-refundable. Credit card refunds may take up to 10 business days for your bank to complete.

We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product details on sale items before purchasing.